Tracking & Status Updates
The latest status for your shipments and orders sent to you electronically ensure your team and customers are always up to date.
Empowering your customers with the ability to track their own shipments. Improve customer service, increase traffic to your site, and energize the online purchasing experience with Tracking and Status integration
What can I get status updates for?
- Personal Data received indirectly via third parties
It is possible, we receive your personal data via third parties. That might be the case in the following situations:
E-commerce-customers /B2C customers
We provide warehouse- and shipment-services to a wide scope of customers, and some of them offer E-commerce activities, or B2C activities for their customers. Incoming orders on their side, are shared with us for order handling, shipment-delivery and the tracking-communication. For this your contact-details, order-details and delivery address are shared with us.
Other logistics parties
We also receive shipment-requests of other logistics parties to fulfill. Personal data provided to these parties, will be shared by them with us, so we can fulfill these shipments. For this, the following personal data (if private addresses are in place) are shared with us: loading address, delivery address contact name loading/delivery address, category of goods and further shipment details.
- Security of personal data
Mainfreight will take appropriate technical and organizational measures to ensure that your personal data is well protected, taken into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing, as well as the risk of varying likelihood and severity for the rights and freedom of natural persons.
With these security measures, Mainfreight tries to protect personal data from unauthorized and unlawful processing, and to prevent accidental loss, destruction or damage of personal data.
- Sharing personal data with third parties and/or third countries
If you are located outside New Zealand and you choose to provide information to us, please note that we transfer the information, including your personal data, to New Zealand to process it (also) there.
Mainfreight will share your personal data with other parties in specific cases only, for example when this is necessary for the implementation of the agreement, when this is legally obliged or is requested by a competent authority, when you have given permission to do so or if Mainfreight has a legitimate interest in doing so.
As there are some shipments and requests we do not handle ourselves, it is possible that we ask another logistics party to process your shipment and use charters, agencies, airlines and shipping companies. To be able to complete your shipment, we will provide only the strictly necessary data to those parties.
Please note, if you contact us by e-mail, the content will be screened on malicious content by, and stored at, an external party as well, located in Australia.
Mainfreight uses MailChimp and MailPlus to send mailings and the MainMail (our digital newsletter). Mainfreight uses AskNicely to send customer surveys, and to receive response-reports as well. Both MailChimp as AskNicely are based in the US, and are certified by the EU-US Privacy Shield and therefore offers a suitable level of protection.
Where such parties are established outside the European Economic Area, Mainfreight will take appropriate security measures to ensure that your personal data is adequately protected. In countries for which the European Commission has issued an adequacy decision, an appropriate protection level is already in place. In other cases Mainfreight will make use of standard contractual clauses, as drawn up by the European Commission.
Contact your local branch to find out more about integrated status updates.