Your local Customs Broker

Navigating global trade can be complex, but it doesn’t have to be. At Mainfreight, your experienced in‑house Customs Broker is based right inside your local branch, working closely with our operational teams to keep your freight moving without delay. This hands‑on, real‑time connection ensures your shipments are cleared quickly, compliantly and with care.

Customs Brokerage & Customer Clearance | Mainfreight - Customs Brokerage. Licensed Customs Brokers | Global Reach, Local Service | Mainfreight Australia

Smooth, end‑to‑end border clearance

Our in‑house brokers simplify every step of the clearance process by managing key requirements such as duty assessments, quarantine management, tariff advice, valuation support, GST applications, and technical guidance. We stay across the constantly changing regulations so you don’t have to reducing compliance risks, avoiding unnecessary costs, and ensuring your products reach market faster.

Because our Customs Brokers are embedded within each branch, you benefit from:

Immediate access to a licensed Customs Broker who understands your cargo and your business.
Faster decision‑making, with brokers sitting alongside the operations team handling your freight.
Local expertise backed by global capability, ensuring consistent service no matter where your shipment moves.
One team managing your freight end‑to‑end, from arrival through final delivery.

Why customers rely on our customs brokers

Tap into our expertise

Trusted expertise in duty refunds, tariff concession orders, and Free Trade Agreement assessments.

Gain faster access to market

Accredited Australian Trusted Trader, allowing faster, streamlined border processing

Manage biosecurity risks

Our depots and warehouses are approved by the Department of Agriculture, Fisheries and Forestry enabling efficient inspections and smoother release of your goods.

Landed costing reports

Clear landed costing so you always understand the true cost of your imports.

Documentary requirements

We understand the specific document requirements for Australia and worldwide, from invoices and certificates of origin to quarantine, trademark, and compliance restrictions.

Global reach, local service

Our in-house licensed customs brokers are located in each branch, making decisions as close to the operations and our customers as possible.

Ready to simplify your international trade?

Talk to our experienced, in house customs brokers who will ensure your international freight moves smoothly across borders.

Talk to our Customs Brokers today

Frequently asked questions - Customs Brokers

What does a Customs Broker do?

A Customs Broker is a licensed professional who prepares import declarations, ensures compliance with Australian regulations, and manages duties, tariffs, GST, quarantine requirements, and documentation on the behalf of importers.

How does a Customs Broker help with duties, GST, and taxes?

Your broker classifies your goods under the correct tariff codes, calculates duties and GST, and ensures all applicable taxes are paid. Brokers can also identify concession opportunities or refunds if applicable.

What is customs clearance?

Customs clearance is the formal approval for goods to enter Australia. It includes lodging import declarations, paying duties and GST, documentation review, and potential inspections from the Australian Border Force.

Is a Customs Broker different from a Freight Forwarder?

Yes. Freight forwarders manage the physical movement of goods, while Customs Brokers handle the legal and regulatory clearance process. At Mainfreight, we provide both services working together as one team to reduce handovers and improve communication to deliver faster, more seamless outcomes for our customers.