Mainchain Technology

Our customer visibility portal, Mainchain, allows a full view of your supply chain across all modes. With real time data at your fingertips, it allows you to make quick supply chain decisions at any time, day or night.

As a Transport customer, Mainchain grants you access to the following:


Get An Estimate

Our "Get An Estimate" function allows you to obtain a price estimate based on the destination, number of items, total cubic ft. and weight.

Create Bookings

Create and print your own shipment documentation including:
  • Shipment notes
  • Freight labels
  • Dangerous good certificates
  • Summary manifests
  • Hire equipment reports
Job details automatically upload to our system eliminating the need to phone or email pickup requests.

Manage Data With Ease

Your receivers and product lists can be imported and saved eliminating the need for repeat entry.
  • Addresses are validated with Google to improve accuracy
  • Notifications and delivery instructions are saved against receivers

Create Delivery Timeslots

For deliveries to Distribution Centers, specify if a 'Call is Required' by us to arrange a Delivery Bookings timeslot, or to advise if you have a 'Confirmed' booking already.

EDI Integration

Through EDI integration you can directly link your systems to ours for total visibility and control within your own business environment. EDI capabilities include:
  • Freight bookings
  • Status information
  • Invoices
  • Proof of delivery
  • Documentns - packing slip / dangerous goods
  • Reports
  • Notifications

Manage Dangerous Goods

Upload all dangerous goods data to print out DG Certificates and Declaration forms at consignment creation.
We store the DG Declaration forms so in the event of an emergency, all information of goods per shipment are indentifiable.

Set Up Notifications

You can configure notifications to be sent to you at specified milestones, avoiding the need to constantly track shipments.

Keep your suppliers and receivers connected by setting up notifications for them. They are easy to read, packed with useful information and can be sent via email or SMS.

Manage Service Inquiries

Inquiries are prioritized and reported on in one central point. You can:
  • Create and receive an issue for a shipment
  • Filter issues through classification includingg:
    • Damage
    • Delay
    • Missing
    • Claim - Quality Assurance Program
Automatic reminders and escalation ensure prompt attention to all inquiries lodged. If a team member is away, the task is automatically forwarded to the Team Leader to action in their absence.

Automatic emails are sent, notifying you when a task is updated or resolved and tracks the steps and the team members who have helped resolve it.


View All Activities

The Mainchain dashboard provides an instant view of all your current activities across all services.
  • Customize your dashboard and 'watch lists' for visibility on consignments for a 60-day period
  • Information can be displayed as a list or in a graph
  • Filter by goods direction, date range and key milestons

Access Tracking Data

All shipments moving through our network are visible at various milestones. Events are updated in real time, which means you have the most up-to-date information when you need it.

Use your own order / reference number as your tracking number.

Retrieve Broader Results

Use the advance search platform to view a broad range of shipment information. Filter and save searches to reduce the need to reapply search parameters.
  • Search one year of data
  • Export information in Excel or CSV

Receive Proof of Delivery

Once a shipment has been delivered you can view and download proof of delivery (POD).


In-Depth Analysis

​Mainfreight has a range of reporting tools that add value around service and cost control. These can be specific to your needs.

Reports include:
  • Tonnage reports to analyze volumes to receivers and trade lanes
  • Status reports
  • Delivered in Full On Time (DIFOT)

Discussions with your Key Account Manager (KAM) can address areas for improvement and agree on corrective action and measurement criteria.

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