Declaración de Privacidad Mainfreight Europe

Como proveedor internacional de cadena de suministro, ofrecemos servicios de transporte, aéreo, marítimo y de almacenamiento. Para poder prestar estos servicios, recibimos de nuestros clientes órdenes entrantes que incluyen datos de contacto, detalles del pedido y direcciones de entrega o carga.

Recibimos tus datos personales directamente de ti como cliente, indirectamente de la empresa (nuestro cliente) donde solicitaste recibir o enviar mercancías, o indirectamente de otras partes logísticas cuando recibimos solicitudes de envío de su parte.

Podemos compartir tus datos personales con los proveedores con los que trabajamos para poder cumplir con los servicios solicitados. Solo compartimos la información necesaria y colaboramos únicamente con proveedores que respetan tus datos personales tanto como nosotros.

También compartimos tus datos personales diariamente dentro del grupo Mainfreight para poder cumplir con los servicios solicitados, ya que somos un proveedor internacional de cadena de suministro.

Almacenamos tus datos durante el menor tiempo posible. Eliminamos tus datos cuando es posible y restringimos su acceso. El período de conservación para las distintas actividades de tratamiento depende de la legislación local aplicable.
Utilizamos diferentes herramientas internas y externas para prestar los servicios solicitados. Solo trabajamos con terceros externos que protegen los datos personales con el mismo rigor que nosotros, y hemos establecido los acuerdos necesarios con estas partes.

Más información:

Uso de una cuenta de Mainfreight
Como cliente, puedes crear una cuenta para utilizar Mainchain (incluido el Shipment Centre EU), un portal online para clientes, y Maintel, un panel de control para ti como cliente. Estas herramientas internas están conectadas con los sistemas (herramientas) que utilizamos para cumplir los servicios solicitados.
Para crear una cuenta, te solicitamos que completes tu nombre, apellidos, nombre de la empresa, ciudad y país donde se ubica tu empresa, una dirección de correo electrónico y un número de teléfono. Necesitamos estos datos para dar seguimiento a tus solicitudes de información, cotizaciones y envíos. Estos datos se almacenan en Nueva Zelanda.

Uso de la aplicación móvil
Si utilizas la Aplicación Móvil de Mainfreight, puedes optar por compartir con nosotros la geoposición (estimada) de tu dispositivo. Solo procesamos la geoposición de tu dispositivo después de que nos hayas dado tu consentimiento.
La procesamos únicamente para determinar y mostrarte la sucursal de Mainfreight más cercana y sus datos de contacto, de modo que puedas comunicarte con nosotros fácilmente. Estos datos se almacenan en Nueva Zelanda.

Actividades aduaneras
Si se nos solicita realizar actividades aduaneras, debemos informar a las autoridades locales sobre los envíos. Solo se procesarán los datos personales estrictamente necesarios. Si es necesario, utilizaremos una herramienta externa. Hemos suscrito los acuerdos necesarios con estas partes para garantizar las medidas de seguridad adecuadas.
Cuando prestamos los servicios solicitados por una empresa mediante representación directa, el representante de la empresa comparte con nosotros su nombre, fecha y lugar de nacimiento, número de teléfono, dirección de correo electrónico y firma. Tenemos la obligación legal de procesar estos datos. Procesamos únicamente los datos personales estrictamente necesarios y solo durante el tiempo imprescindible.

Facturación
Principalmente utilizamos la facturación electrónica, lo que significa que enviamos nuestras facturas de forma digital. En algunos casos, también enviamos facturas por correo postal. Los datos de envíos, clientes y facturación se almacenan de acuerdo con los periodos de conservación legal. Si es necesario, utilizamos una herramienta externa. Hemos establecido los acuerdos necesarios con estas partes para garantizar las medidas de seguridad adecuadas.

Seguros
Tenemos la obligación legal y contractual de mantener registros de las reclamaciones presentadas. Utilizamos una herramienta externa para disponer de una visión clara de todas las reclamaciones de seguro y procesamos solo los datos personales estrictamente necesarios. Hemos firmado los acuerdos adecuados con esta parte para garantizar las medidas de seguridad correspondientes.

Mainsale
Los equipos de ventas utilizan una herramienta interna para las actividades comerciales. Los datos se almacenan en el servidor de Mainfreight en Nueva Zelanda. Los datos personales que procesamos para estas actividades son los datos de contacto.

John Deere Merchandise
Para consultar la Declaración de Privacidad específica de John Deere Merchandise, donde cooperamos junto con John Deere, haz clic aquí.

Third party Analytics and Advertising Tools

Google Analytics and Meta
The websites use third-party analytics tools (e.g. Google Analytics) to collect and process data about your use of our websites, including when you visit the websites, URLs of the other websites that you visited prior to visiting our websites and when you visit those websites, and IP addresses assigned to the devices from where you access the Internet. Our analytics providers may set and read cookies to collect this data and your web browser will automatically send data collected by those cookies to our analytics providers. Our analytics providers use this data to provide us with reports that we will use to improve our websites. For more information on how Google uses this data, visit Google’s Privacy Notice and Google’s page on How Google uses data when you use our partners' sites or apps. To prevent this data from being used by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each browser you use. Using the Google Analytics Opt-out Browser Add-on will not prevent us from using other analytics tools and will not prevent data from being sent to the website itself or to Google. 

The websites may also use or participate in advertising networks and related advertising services that are managed and provided by third-party advertising servers, advertising agencies, technology vendors, and research firms, including Google Ads, Google Analytics remarketing services and advertising services provided by Meta (sometimes referred to the Meta “tracking pixel”).
These services collect information about your visits to and interactions with the website and other third party websites and will use that information to target advertisements for goods and services and to display those advertisements on other websites. The information collected may be associated with your personal information. Advertising networks often gather data about consumers who view advertisements to make inferences about a consumer’s interests and preferences, which enables their computers to deliver advertisements directly targeted to the consumer’s specific interests. 

To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use this information, visit Google’s Ad Settings and follow Google’s personalised ad opt-out instructions. Opting out will not affect your use of the service.

For certain Meta advertising services, Meta Ireland is a Joint Controller (as defined in the GDPR) and that information required under the GDPR related to such processing can be found at https://www.facebook.com/about/privacy. We work with Meta and use their advertising services to measure and improve our ads and marketing efforts, as well as to display more relevant advertising to you. For further information on how Meta Ireland processes your personal information, including the legal basis, and the ways to exercise your rights, please visit https://www.facebook.com/about/privacy.

To change your preferences with respect to certain online ads and to obtain more information about third-party ad networks and online behavioural advertising, please visit the National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Please remember that changing your settings in individual web browsers or ad networks do not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads from time to time.

Microsoft Clarity
We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Cookies
We use cookies to give you the best experience when you visit our website or our mobile device application. For more information about the use of cookies and the processing of personal data (e.g. IP address, log-in date) by using the cookies, read the Cookie Statement.

Contact forms on the website 
On the website we have different contact forms which can be used. Depending on the form we will process your contact details (full name, telephone number, email address, country) to be able to contact you. We never store the data longer than necessary. 

Whistleblower 
We have a whistleblowing procedure for a few branches within Europe where Mainfreight is located. Click here for the specific Privacy Statement for those procedures.

We use different communication tools (for example, Microsoft, Team Viewer, Cisco Systems, Topdesk, Freshworks) to inform you and to communicate with you to be able to fulfill the services requested.More specific, we use:

Newsletters
As a customer of Mainfreight you will receive newsletters, which will inform you about developments at Mainfreight, in the market and relevant customer cases. We will also keep you informed about our services by email, and we may send you an invitation by email for a customer day. We send these mailings based on consent. You can unsubscribe from these mailings by using the unsubscribe option below each email. After unsubscribing, we will remove your email address and name from the mailing list within one week. We use MailChimp for sending the newsletters. 

Customer surveys
We send customer surveys by an external party, AskNicely, on a regular and random basis, so we can continuously improve our products and services for you. We process your full name, e-mail address, telephone number, company name and the content of the feedback you provide via these surveys. We share it internally with the relevant teams, depending on the questionnaire. We might contact you in order to clarify things if needed. 

Social media
We have social media profiles on Facebook, Instagram, YouTube, LinkedIn, X and Vimeo. The images of our team members on the pictures and movies that are shown there are processed with consent of the relevant team members. 

With all the aforementioned external parties we made the necessary agreements to guarantee the appropriate security measures.

To be able to guarantee the security of visitors to our business site, we use camera images and registration lists. 

Camera images
Our business site is monitored by means of camera images in order to be able to combat crime and fraud. It is therefore possible that you are filmed when you visit our business site. This is clearly indicated on warning signs at the site. These camera images are stored in accordance with the maximum local retention period unless an incident has occurred. In that case, the relevant images are stored conform the legal obligations. 

Registration lists on site
To make sure that we are aware of the number of people (including visitors) present at its business site at any time, we make use of a registration list for visitors. Each visitor must fill in this registration list, with their contact details and time of arrival and departure. If any emergency occurs, we will be able to check on the basis of these registration lists which visitors are still in the building or on the site. The registration lists are stored for one week.

You can apply for a job on our website. For applicants of Mainfreight Europe there is a specific Careers and Recruiting Privacy Statement which gives you more information about how we process your personal data when you apply. 

We will take appropriate technical and organisational measures to ensure that your personal data is well protected. With these security measures, we try to protect personal data from unauthorised and unlawful processing, and to prevent accidental loss, destruction or damage of personal data. 

We use different tools to keep your data safe. We only do business with external parties who protect the personal data as strictly as we do, and we have made the necessary agreements with these parties

We operate internationally and therefore, in most of the situations, we transfer data to other countries. In some situations, we send the data to countries where the security of personal data is not automatically guaranteed. In that kind of situations, we will take, if necessary, appropriate security measures to ensure that your personal data is adequately protected. We only share your personal data based on a legal basis and only forward the strictly necessary information. 

Besides aforementioned, we sometimes share your data internally with other Mainfreight entities to be able to draft overviews, analyses, reports, etc. all for business-related aspects, business plans and strategies. Our National Support Team is based in New Zealand. The legal ground of this processing is based on the legitimate interest of being able to do business and to keep ahead of the competition.
 

You have the right to request us for access to, or the rectification of, or the withdraw of your consent, or erasure of your personal data and the right to restrict the processing of data relevant to you. In certain circumstances you also have the right to object to specific forms of processing and the right to have your personal data transferred to you. If you wish to make use of your rights, please contact the privacy contact person in your own region. An overview is visible at the bottom of this privacy statement.

You will receive a response to your request within a maximum of one month. This period can be extended by two months, depending on the number of requests and/or their complexity. We will also inform you of this within one month. If your request is rejected, we will also explain the reason for this. If you do not agree with the content of our response or the rejection of your request, you will have the option to submit a complaint to your National Supervisory Authority or to lodge an appeal with the court.
 

For further information about this privacy statement, your rights or the processing of your personal data in other respects you can contact the Privacy Officer of your Mainfreight region directly via the following contact details:
 

Mainfreight Europe                       Mainfreight Holding BV FAO EU Privacy Manager Industriestraat 10 7041 GD ’s-Heerenberg The Netherlands privacy.eu@mainfreight.com (Click here for information about the contact details for the external DPO’s for Germany)	Mainfreight Asia  Mainfreight Hong Kong Limited FAO Data Protection Officer    8/F, Tower 2 Magnet Place 38-42 Kwai Fung Crescent Kwai Fong Hong Kong privacy@mainfreightasia.com	Mainfreight Americas            Mainfreight Inc. FAO Data Protection Officer 1400 Glenn Curtiss Street Carson CA 90746 United States privacy@mainfreightusa.com
Mainfreight New Zealand Mainfreight Limited  FAO Data Protection Officer 2 Railway Lane  Otahuhu Auckland 1062 New Zealand privacy@mainfreight.co.nz	Mainfreight Australia Mainfreight Holdings Pty Ltd FAO Data Protection Officer 154 Melrose Drive Tullamarine VIC 3043 Australia privacy@mainfreight.com.au