24 August 2021

Service Announcement New Zealand | 24 August 2021

COVID-19 Update

This service update is provided following yesterday’s Government announcement of the extension to New Zealand’s lockdown, which will see the Auckland region remain in Alert Level 4 lockdown until midnight Tuesday 31st August, and the rest of New Zealand until Friday 27th August (these Alert Levels are to be reviewed by Government again on these respective dates).

As a community we are all faced with expanding numbers of close contacts linked to places of interest, forcing increased numbers to self-isolate.  As a consequence, we are operating with skeleton shifts in place to help mitigate the risk of having to close any of our sites.

As we face these challenges, our teams continue to maintain services for our customers.  We remind all customers that services may be delayed as we maintain safe operating practices, and with reduced volumes.  We kindly ask that this is a constant message to all parties as we collectively navigate the restrictions. 
 
We appreciate the level of receiver details being provided, including contact names and mobile numbers, which is assisting deliveries.  Residential deliveries continue to require stricter delivery protocols compared to business locations, as we need to first establish the household’s COVID-19 status to avoid breaching Ministry of Health instructions.
 
Other details are available from your Account Manager or local branch to assist with residential delivery protocols.  A reminder that no household or branch pick-up/collections are available under Alert Level 4 settings.
 
We wish to specially acknowledge the difficult role our Drivers face each day; we appreciate the help they are receiving from our customers who exhibit patience and encouragement.  Thank you from all our teams for the ongoing support from our New Zealand and offshore customers. 


Craig Evans
NZ Country Manager

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