- 21 October 2025
Air Customer Service
Air & Ocean | Lyon, France
Our Mainfreight office in Lyon has been part of the Mainfreight family since our European inception in 2013. This city is a key strategic hub for France’s supply chain, and holds a lot of opportunity.
As part of our growth strategy, we are welcoming a new Customer Service team member to look after our air export and import customers.
Our strategy is simple: we want to be the best global supply chain provider. We want the right person to join our journey and contribute to our story. You will have the freedom and encouragement to proactively seek out and develop opportunities – we do not have job descriptions within Mainfreight!
The Role
- Organising the administrative aspects of transport from the sender's premises to their final destination (collection, drafting and checking each form/document),
- Managing freight and related issues (complaints, delays, etc.),
- Responsible for the smooth running of the entire service, right through to invoicing.
- Choosing the appropriate means of transport.
- Negotiating with carriers and airlines.
- Preparing documentation.
- Preparing air freight quotations for our overseas offices, customers and prospects
- The role is based in our brand-new office in Lyon
Who are we looking for?
- You are a passionate, energetic team member, with a want to develop your skills on a continuous basisl
- You are a detail-oriented person
- You have excellent communication skills; with your team, our customers and the wider Mainfreight group – this is paramount across cultures
- You possess operational experience in air freight
- You want to build a career in a global business
- You will have an open mind to learn about Mainfreight, our culture and how we do business
- You are fluent in French and proficient in English
- Previous experience in CargoWise is a bonus
- IATA Dangerous Goods Training
- Aviation Security Training
We offer you:
- Access to a global business that wants you to have a fun and exciting career
- Access to key management for mentoring and advice when needed
- A chance to grow your career in a global business, following the path that fits with your interests and values
- Training and support to give you the best opportunity to be successful in your role