Service Requests - OnIssue

Does dealing with some businesses leave you feeling that your email requests never get actioned? Are your requests even opened in time to be acted on? Mainfreight knows how important prompt communication is, so have integrated a request processing application directly into our secure customer portal Mainchain. 


OnIssue priorities, assigns, and reports on service enquiries at one central point. It offers a single interface access through our secure customer portal, Mainchain.

With automatic reminders and escalation ensuring prompt attention to all enquiries lodged, with the ability to assign responsibility to a team member. If the team member is away, the task is automatically sent onto the Team Leader to action in their absence.

Enquires can be anything from Special Service Request for Deliveries or Pickups to starting an investigation into misplaced freight. While making contact with our Mainfreight Team via phone calls or email is an option, by loading your enquiry into OnIssue your task will be acted on in the timeframe allocated.

OnIssue sends automatic emails, notifying you when a task is updated or resolved and tracks the steps and the members who have help resolve it. 

Do you need more information?

Contact your local Account Manager or nearest branch

Branch Directory

How we use cookies

We use functional and analytical cookies on our website to offer an optimal user experience. In addition, we use tracking cookies, which can collect information about you and follow your internet activity within our website, and possibly outside our website as well. This information will be used to measure the effectiveness of our advertising from various channels and to offer you personalised ads. Click on [Agree] or [Disagree] to accept or refuse cookies. You may withdraw your consent at any time. For more information, please visit our cookie statement. Please note that with cookies disabled you will have a degraded experience with some features.



We noticed you are using Internet Explorer

To ensure the best experience possible while visiting our site, please download one of these modern browsers.

Google Chrome
Mozilla Firefox
Microsoft Edge