Service Requests - OnIssue
Does dealing with some businesses leave you feeling that your email requests never get actioned? Are your requests even opened in time to be acted on? Mainfreight knows how important prompt communication is, so have integrated a request processing application directly into our secure customer portal Mainchain.
OnIssue priorities, assigns, and reports on service enquiries at one central point. It offers a single interface access through our secure customer portal, Mainchain.
With automatic reminders and escalation ensuring prompt attention to all enquiries lodged, with the ability to assign responsibility to a team member. If the team member is away, the task is automatically sent onto the Team Leader to action in their absence.
Enquires can be anything from Special Service Request for Deliveries or Pickups to starting an investigation into misplaced freight. While making contact with our Mainfreight Team via phone calls or email is an option, by loading your enquiry into OnIssue your task will be acted on in the timeframe allocated.
OnIssue sends automatic emails, notifying you when a task is updated or resolved and tracks the steps and the members who have help resolve it.