Mainfreight UK | Data Protection Grievance Procedure

Last updated: March 2026

Mainfreight UK (“Mainfreight” or “we” or “us”) provides you the opportunity to raise a grievance about our handling of your personal data. This Mainfreight UK Data Protection Grievance Procedure (“Procedure”) provides a clear and structured way on how to raise a grievance and how we will manage and respond to such grievances.

Who can raise a concern under this Procedure?

This Procedure is available for you if we (have) process(ed) your personal data.

What concerns can you raise under this Procedure?

If you believe we have not handled your personal data correctly, you can send an email to: privacy.eu@mainfreight.com

Please share with us the following:

your name and contact details
what happened
when it happened

Include any information, documents (e.g. copies of emails or screenshots) and details that helps us understand your grievance.

What can you expect after raising a concern under this Procedure?

We will inform you within 30 days that we have received your grievance. We will handle the grievance as soon as possible and without unnecessary delay. We will look at the information we have received from you, ask (if necessary) for more information, look into the systems and processes and ask the relevant persons who are involved.

We will keep you updated about the process and inform you about our decision. This will include:

our findings
the actions that we have taken or will take
what the decision means for you

We aim to solve a grievance within a period of 3 months.

Do you have the option to go to the Privacy Authorities?

If you disagree with our decision, you have the possibility to go to the Privacy Authority of the United Kingdom: The Information Commissioner’s Office (ICO) website.

Keeping records

We keep a confidential record of your grievance, including the steps taken and the outcome. We keep these records for as long as necessary and required by law.