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Transport Service Announcement | Coronavirus

Posted on 14 May 2020

We would like to keep you informed about the influence of the coronavirus on the transport market through this site. Mainfreight keeps a close eye on developments. We take measures to protect employees and customers, but we also try to keep our services as normal as possible.

Since the virus has also reached countries in Europe, we are extra vigilant. As Mainfreight, we follow the advice of the local authorities.

At the moment, Europe is still accessible for goods transport. We as Mainfreight still drive to and from all countries and do our utmost to bring your goods to their destination. 

What can you do?

To ensure the most efficient supply chain together, we ask you and your colleagues:

  • To deal Respectfully with our drivers. Those who are currently crucial to the supply of all stores.
  • Only book shipments with addresses where can be loaded and unloaded. If the pick-up or delivery address is closed, we kindly ask you not to book your shipment until these addresses are open again. If we are unable to deliver a shipment due to a (provisionally) closed unloading address, we are obliged to return this shipment to you. We will have to charge you for any extra costs.
  • Pay extra attention to mentioning correct contact information when booking the shipment so that we have the correct and complete information at our disposal.
  • Understand possible delays caused by extra border controls and health checks of drivers. To our regret, these aspects can have an impact on our transit times and deliveries.

Company closings

From the countries around us we get more and more positive news about companies and shops that are allowed to open again, but despite this good news there are still many companies that are closed. We urge you to only book shipments with addresses where loading and unloading is still possible. If the pick-up or delivery address is closed, we kindly ask you not to book your shipment until these addresses are open again. If we are unable to deliver a shipment due to a (provisionally) closed unloading address, we are obliged to return this shipment to you. We will have to charge you for any extra costs.

Delays

In several countries we do see extra border controls, health checks of drivers or cargo transport that can only cross the border in convoy. This can cause delays and these aspects can, to our regret, have an impact on our transit times and deliveries.

If you have any questions, please contact your account manager or our customer service team (customerservice@nl.mainfreight.com).

Whit Monday

On Monday 1 June our offices are closed due to Whit Monday.

More information

TLN maintains an up-to-date and insightful overview of the measures that apply to the transport of professional goods by country in Europe: www.tln.nl/coronavirus-en-landeninformatie/.

For the most current situation at the borders, you can use the link https://covid-19.sixfold.com/

We would like to reiterate our call to continue to treat our drivers with respect. We have instructed our drivers and are extra alert to all hygiene measures. In order to prevent further spread of the virus through our drivers, we have taken the following measures:

  • Our drivers stay at home in case of complaints such as nose cold or coughing, sore throat or fever.
  • Our drivers don't shake hands anymore.
  • Our drivers avoid physical contact and try as much as possible to keep a distance of 1.5 meters.
  • For the time being, our drivers sign the CMR themselves. The driver does this in the presence of and in consultation with the recipient.
  • Our drivers will clean hands after each activity and regularly during the daily delivery/pickup routines.

In addition, some of Mainfreight's employees work from home, so please contact us by email as much as possible.
In all its decisions, Mainfreight follows and acts in accordance with the regulations of the National Institute of Public Health.

 

Mainfreight Protocol 

Coronavirus Protocol within Mainfreight | 27 March 2020

Within Mainfreight we have started below protocol, which helps to minimise the potential spreading of the Coronavirus. We will continue to implement any new protocols as they are advised by the relevant authorities.

• Cover your nose and mouth with a handkerchief or use a your bent elbow if you cough or sneeze.
• Don’t shake hands or kiss as a greeting.
• Wash your hands regularly for at least 30 seconds with soap and water or with a disinfecting alcohol gel. Dry your hands with paper towels.
• Avoid contact and keep a distance of at least 1.5 metres 
• Avoid touching your eyes, nose and mouth.
• Do not share personal items such as pens, food, drinks, cups etc.
• Stay at home (or work from home if possible) if you feel ill.
• Contact your doctor if you have a fever, cough and are short of breath.
• Inform your supervisor if you have been in risk areas. This includes China, South Korea, Northern Italy, Japan, Iran, Singapore, Hong Kong, United States and Thailand etc.

Loading and unloading at suppliers / customers

• Drivers must disinfect their hands and avoid direct contact. Do not shake hands. Keep 1.5 metre distance.
• Drivers are not allowed in the warehouse.
• Use your own pen when processing shipment documents.
• Use disinfecting gel

Loading and unloading cross dock

• Drivers must disinfect their hands and avoid direct contact. Do not shake hands. 
• External Drivers are not allowed on the cross dock.
• Use your own pen when processing shipment documents.
• Disinfecting gel. Use this also for access control.