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Service Announcement Europe | Coronavirus COVID-19 Update

Posted on 1 May 2020

We would like to keep you informed about the influence of the coronavirus on the transport market through this site. Mainfreight keeps a close eye on developments. We take measures to protect employees and customers, but we also try to keep our services as normal as possible.

Since the virus has also reached countries in Europe, we are extra vigilant. As Mainfreight, we follow the advice of the local authorities. 

Market Updates Europe

Our first priority is keeping our team safe and doing all we can to keep products moving. Although the challenges throughout our markets are present, all of our branches globally remain operational and here to assist. We will release market updates as new information becomes available. The most recent news on each service can be found below. 

Air & Ocean | 01 May 2020

Update 1st of May

This week we have seen further positive developments in the global response to the COVID–19 pandemic.

Globally a wide range of social restrictions remain in effect, although governments around the world have begun the process of scaling back those measures, while introducing stimulus to their domestic economies.

In all 26 countries where Mainfreight has a presence, we continue to find the movement of cargo to be unrestricted, with volumes increasing, both domestically and internationally.


Throughout our team around Europe, we are seeing an improving and optimistic trading environment, with all branches open and operating normally, as we have done throughout the various lockdown measures throughout the region. Throughout the region, we are seeing signals of a positive movement forward.

Air freight capacity into and out of Europe remains challenging but manageable and working with all of our partners we have available. Rates remain under upward pressure, although more favourable routing options are emerging, which should see rates stabilise, and then reduce in the medium term.

Across all 43 of Mainfreight's European branches, the movement of cargo within, or into, the European Union, remains unobstructed.

For a live update on waiting times being experienced by our drivers at European borders, please click here.


In China, the transport of cargo continues to operate without interruption. Demand for air freight into and out of China has continued to increase. As previously advised, we do see transport congestion around Shanghai airport in the lead up to the Labor Holiday period from May 1st to May 5th.

Access to Air Freight charters & allocations as well as our normal Rail, LCL & FCL services all are available and we are having success in finding solutions for our customers.

Elsewhere in Asia, the Mainfreight teams in Hong Kong, Japan, Taiwan, Thailand, Vietnam, and South Korea all advise that they remain open and operational as normal. Social measures are in effect in several countries, however to date they have not impacted cargo movement.

In Singapore, Malaysia and Japan, an increase in social restriction has resulted in most businesses closing. There have been extensions announced to restrictions in Malaysia, while Japan has extended its state of emergency to the full country until May 6th. Singapore announced a tightening of restrictions, with an extension of their "Circuit–Breaker" measures through until June 1st.

Trade in India remains largely suspended, although we continue to be successful in the movement of air freight consignments into and out of India.

The Americas

The Mainfreight teams across Northern and Southern America are reporting that "stay at home" orders are beginning to be relaxed or lifted, while cargo, as previously reported, has continued to move freely.

Consistent with other parts of the world, demand for air freight capacity has increased. Our Mainfreight USA Air Freight teams have maintained contracted services out of the major world gateways into the USA, and have introduced regular trans–Pacific charter flights.

Throughout the COVID–19 related restrictions, our branches across the Americas have remained open and fully functional.

Cargo continues to move successfully around the world, with demand for both air and ocean freight capacity increasing as social restrictions begin to decrease. In this period communication remains vital to ensuring that we are able to deliver solutions which support ongoing business recovery and development.

Air cargo capacity is accessible on almost all trade lanes with a mix of charter and commercial freighter services well established. We expect further development in this area in coming days.

New Zealand

The commercial trading environment in New Zealand under Alert Level 3 has sparked into life with over 96% of Mainfreight Air & Ocean import and export customers reporting they are open for business during conversations with the team in our 76 branches around the country.

Also positive is the improving outlook for air freight, with announcements this week from Air New Zealand, Air Canada, and China Airlines of an increase in scheduled international flights. We expect further flight schedule news in the coming days, with more services likely to complement the charter programmes and commercial flights currently operating.


The Mainfreight teams across our Transport, Warehousing and Air & Ocean businesses in Australia report a beginning to easing of COVID–19 related restrictions.

Our branches have all remained operational throughout COVID–19 social restrictions, as providers of essential services.

For the latest updates from around the world go to our COVID-19 Global Updates news article

Transport | 26 May 2020

At the moment, Europe is still accessible for the transport of goods. Mainfreight still drives to and from all countries and we do our utmost to bring your goods to their destination. 

What can you do?

To ensure the most efficient supply chain together, we ask you and your colleagues to:

  • Deal respectfully with our drivers, they ensure we can supply all stores.
  • Only book shipments with addresses where there's an opportunity to load and unload. If the pick-up or delivery address is closed, we kindly ask you not to book your shipment until these addresses are open again. If we are unable to deliver a shipment due to a (provisionally) closed unloading address, we are obliged to return this shipment to you. We will have to charge you for any extra costs.
  • Pay extra attention to mentioning correct contact information when booking the shipment so that we have the correct and complete information at our disposal.
  • Understand possible delays caused by extra border controls and health checks of drivers. To our regret, these aspects can have an impact on our transit times and deliveries.

Company closings

From the countries around us we get more and more positive news about companies and shops that are allowed to open again, but despite this good news there are still many companies that are closed. We urge you to only book shipments with addresses where loading and unloading is still possible. If the pick-up or delivery address is closed, we kindly ask you not to book your shipment until these addresses are open again. If we are unable to deliver a shipment due to a (provisionally) closed unloading address, we are obliged to return this shipment to you. We will have to charge you for any extra costs.

Public Holidays

Please be advised of our Mainfreight Operating Hours in Europe for the month May.
• Belgium and Germany: Closed on 1st and 21st of May;
• France: Closed on 1st, 8th and 21st of May;
• Italy, Poland, Romania and Spain: Closed on 1st of May;
• The Netherlands: Closed on 5th and 21st of May;
• United Kingdom: Closed on 8th and 25th of May;
• Russia: Closed on 1st to 5th of May and 11th of May;
• Ukraine: Closed on 1st and 11th of May;


In several countries we do see extra border controls, health checks of drivers or cargo transport that can only cross the border in convoy. This can cause delays and these aspects can, to our regret, have an impact on our transit times and deliveries.

For the most current situation at the borders, you can use the link https://covid-19.sixfold.com/



We would like to reiterate our call to continue to treat our drivers with respect. We have instructed our drivers and are extra alert to all hygiene measures. In order to prevent further spread of the virus through our drivers, we have taken the following measures:

  • Our drivers stay at home in case of complaints such as nose cold or coughing, sore throat or fever.
  • Our drivers don't shake hands anymore.
  • Our drivers avoid physical contact and try as much as possible to keep a distance of 1.5 meters.
  • For the time being, our drivers sign the CMR themselves. The driver does this in the presence of and in consultation with the recipient.
  • Our drivers will clean hands after each activity and regularly during the daily delivery/pickup routines.

In addition, some of Mainfreight's employees work from home, so please contact us by email as much as possible.
In all its decisions, Mainfreight follows and acts in accordance with the regulations of the National Institute of Public Health.

For the latest updates from around the world go to our COVID-19 Global Updates news article


Mainfreight Protocol 

Coronavirus Protocol within Mainfreight | 27 March 2020

Within Mainfreight we have started below protocol, which helps to minimise the potential spreading of the Coronavirus. We will continue to implement any new protocols as they are advised by the relevant authorities.

• Cover your nose and mouth with a handkerchief or use a your bent elbow if you cough or sneeze.
• Don’t shake hands or kiss as a greeting.
• Wash your hands regularly for at least 30 seconds with soap and water or with a disinfecting alcohol gel. Dry your hands with paper towels.
• Avoid contact and keep a distance of at least 1.5 metres 
• Avoid touching your eyes, nose and mouth.
• Do not share personal items such as pens, food, drinks, cups etc.
• Stay at home (or work from home if possible) if you feel ill.
• Contact your doctor if you have a fever, cough and are short of breath.
• Inform your supervisor if you have been in risk areas. This includes China, South Korea, Northern Italy, Japan, Iran, Singapore, Hong Kong, United States and Thailand etc.

Loading and unloading at suppliers / customers

• Drivers must disinfect their hands and avoid direct contact. Do not shake hands. Keep 1.5 metre distance.
• Drivers are not allowed in the warehouse.
• Use your own pen when processing shipment documents.
• Use disinfecting gel

Loading and unloading cross dock

• Drivers must disinfect their hands and avoid direct contact. Do not shake hands. 
• External Drivers are not allowed on the cross dock.
• Use your own pen when processing shipment documents.
• Disinfecting gel. Use this also for access control.



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