08 September 2021

Service Announcement New Zealand | Coronavirus COVID-19 Update

We would like to keep you informed about the effects of the coronavirus on the New Zealand market through this site. Mainfreight keeps a close eye on developments. We take measures to protect our team and customers, but we also try to keep our services as normal as possible.

As of 11.59, Wednesday 17 August New Zealand will move into COVID-19 Alert Level 4, we need to remain to be vigilant to ensure we keep moving in the right direction. At Mainfreight, we will continue to follow the advice of the local authorities.

Market Updates New Zealand

Our first priority is keeping our team safe and doing all we can to keep products moving. Although the challenges throughout our markets are present, all of our branches globally remain operational and here to assist. We will release market updates as new information becomes available. The most recent news on each service can be found below.

New Zealand Update | 8 September 2021

As advised by the New Zealand Government on Monday 6th September, all regions outside Auckland have moved from COVID-19 Alert Level 3 to Alert Level 2 at 11.59pm yesterday.  Auckland remains at Alert Level 4, and this will be reassessed by Cabinet together with the rest of the country’s settings early next week.

It was also announced that all essential workers permitted to enter or exit the Auckland borders will be required to have evidence of a COVID-19 test no more than seven days before their journey began.  This takes effect from 11.59pm on Thursday 16th September 2021.

Operating a supply chain across different level settings introduces unique challenges.  In line with our past communications, we remind customers who are sending into or out of Auckland that transit times will continue to be impacted.

Alert Level 3 and 4 settings create a freight backlog within our network because of business closures.  As these settings drop, it takes time to clear that backlog and rebalance, especially as the Auckland market moves down Alert Levels in coming weeks.

Again, helping us with concise delivery contact details (name, mobile number) will greatly assist.

Disruption to inter-island ferry services continues, with mechanical and infrastructure issues arising.  We may find ourselves heading into peak season with limited sailings while ships remain out of service.

Where possible, increasing levels of stock at destination will assist to mitigate COVID-19 and inter-island supply line capacity restrictions that may evolve. Mainfreight continues to provide full domestic and international services with added warehouse capacity around the country to assist customers with stock-holding requirements.

Finally, thank you to all our customers for your ongoing support as our team works to navigate the disruptions imposed by COVID-19.  Further updates will be provided as we become aware of any changes to COVID-19 policy or infrastructure impediments.

We remain available in all local regions to assist or answer any questions, please do not hesitate to contact us.

New Zealand Updates August 2021

New Zealand Update | 24 August 2021

New Zealand Update | 24 August 2021

This service update is provided following yesterday’s Government announcement of the extension to New Zealand’s lockdown, which will see the Auckland region remain in Alert Level 4 lockdown until midnight Tuesday 31st August, and the rest of New Zealand until Friday 27th August (these Alert Levels are to be reviewed by Government again on these respective dates).

As a community we are all faced with expanding numbers of close contacts linked to places of interest, forcing increased numbers to self-isolate.  As a consequence, we are operating with skeleton shifts in place to help mitigate the risk of having to close any of our sites.

As we face these challenges, our teams continue to maintain services for our customers.  We remind all customers that services may be delayed as we maintain safe operating practices, and with reduced volumes.  We kindly ask that this is a constant message to all parties as we collectively navigate the restrictions. 
We appreciate the level of receiver details being provided, including contact names and mobile numbers, which is assisting deliveries.  Residential deliveries continue to require stricter delivery protocols compared to business locations, as we need to first establish the household’s COVID-19 status to avoid breaching Ministry of Health instructions.
Other details are available from your Account Manager or local branch to assist with residential delivery protocols.  A reminder that no household or branch pick-up/collections are available under Alert Level 4 settings.
We wish to specially acknowledge the difficult role our Drivers face each day; we appreciate the help they are receiving from our customers who exhibit patience and encouragement.  Thank you from all our teams for the ongoing support from our New Zealand and offshore customers. 

We remain available in all local regions to assist or answer any questions, please do not hesitate to contact us.

New Zealand Update | 18 August 2021

New Zealand Update | 18 August 2021

Last night, 17th August 2021, the New Zealand Government announced the detection of community spread of COVID-19 in the Auckland region.
From midnight last night, the Auckland and Coromandel regions moved to a level 4 lockdown for 7 days, and the rest of New Zealand for 3 days. Alert levels remain in place until midnight 24th August and 20th respectively.

As an essential service provider, Mainfreight will maintain its full nationwide Transport, Warehousing and Air & Ocean services. However, services to certain destinations (primarily regional New Zealand and inter Island) will see transit times extended, as our team navigates closures and reduced volumes whilst maintaining safety protocols.

Our objective within this restricted environment is to use our best endeavours to maintain all services. We kindly ask that freight is not presented to us unless there is a high certainty that we will be able to make the delivery. We also require the receiver’s name and mobile number to allow our team to make contact to establish the necessary delivery protocols.

We cannot expose our team to unnecessary risks that may compromise supply lines, as these are critical to supporting other essential services in the best interests of all New Zealanders. As a result, we ask for your patience, as our teams adhere to the following safety principles:

Contactless Safety Proctocols

All deliveries/collections must be contactless

  • Please maintain 3-metre social distancing for our drivers.
  • No signature required on delivery where receivers are unable to sign a delivery receipt outside the 3-meter zone, and with their own pen.
  • In the event of “no signature”, our drivers will request the receiver’s full name.
  • We can provide residential delivery services based on specific protocols; these are available from your local branch or account manager. Currently no residential collection services are available.
  • Level 4 demands that all our depots will be closed to the public.
  • We thank our customers for promoting the safety of our team and each other in this time of lockdown restrictions.  As the impacts of this latest outbreak unfold, we will continue to provide concise information to assist your ability to make informed decisions.

Mainfreight Protocols

Coronavirus Protocols within Mainfreight | 27 March 2020

Within Mainfreight we have started below protocol, which helps to minimise the potential spreading of the Coronavirus. We will continue to implement any new protocols as they are advised by the relevant authorities.


  • Cover your nose and mouth with a handkerchief or bent elbow if you cough or sneeze.
  • Wash your hands regularly for at least 30 seconds with soap and water or with a disinfecting alcohol gel. Dry your hands with paper towels.
  • Avoid contact and keep a distance of at least 1,5 meter
  • Avoid touching eyes, nose and mouth.
  • Do not share personal items such as pens, food, drinks, cups.
  • Stay at home (or work from home if possible) if you feel sick.
  • Contact your doctor if you have a fever, cough and are short of breath.
  • Inform your supervisor if you have been in risk areas. This includes China South Korea, Northern Italy, Japan, Iran, Singapore, Hong Kong, United States and Thailand etc.

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