08 March 2022

New Zealand Service Announcement | COVID-19 | 08 Mar 2022

The widespread disruption across the business community due to Omicron continues to affect the flow of goods between shippers and receivers.
 
As fluctuating team numbers reduce shift capacity, we are managing resources daily across our Warehousing, Transport, and Air & Ocean teams to ensure service continuity, albeit at a reduced level.
 
Our service providers and associated ancillary services are also impacted by capacity and service challenges. Rail, Cook Strait ferries, and landside port stevedoring services are all experiencing the impacts of reduced resources.
 
As expected, daily case numbers in locations outside of the larger Auckland and Waikato catchments are increasing.  This will cause inevitable limitations in the coming weeks. In addition, unprocessed orders could create volume surges to areas south of these large supply markets and may create a build-up of volume at delivery locations.
 
With the continued unpredictability of Omicron, it is important to manage the expectations of your customers as we manage the end-to-end restraints of the current supply chain.
 
We thank you for your ongoing understanding and patience as our teams work tirelessly to meet the challenges of the current operating environment.