- 22 March 2021
Customer Service Medewerker
Als Customer Service Medewerker ben je verantwoordelijk voor een snelle en complete afhandeling van binnenkomende en uitgaande transport opdrachten binnen Europa. Hierbij ben jij het grootste deel van jouw dag bezig met customer service activiteiten. Je onderhoudt goede en korte communicatielijnen met onze interne klanten (chauffeurs, operationele teams, sales team en onze andere branches) met betrekking tot navragen over zendingen of het oplossen van knelpunten. Ook met externe klanten, zoals agenten en vervoerders, heb je veelvuldig contact en beantwoord je hun vragen of los je problemen betreffende het tijdig en volgens afspraak leveren en afhalen van onze zendingen naar tevredenheid op. Je hebt een passie voor de klant, kunt zelf bij een veeleisende klant vriendelijk blijven en begrijpt dat customer service ons visitekaartje is!Daarnaast vind jij het belangrijk dat je alle gegevens in het transport management systeem up to date houdt, de juiste documenten en statussen aan een zending toevoegt en bij onregelmatigheden uitzoekt wat je eventueel kunt verbeteren in het proces en hierin initiatief voor verbetering neemt.
Denk jij dat je het in je hebt? Dan maken we graag kennis met jou!
Als Customer Service Medewerker:
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Beschik je minimaal over een afgeronde HBO/MBO opleiding;
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Heb je enige werkervaring in een customer service functie en affiniteit met transport;
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Kun jij je inleven in de klant en hebt een passie om onze klanten een uitstekende service te laten ervaren;
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Heb je een proactieve houding en neemt initiatief tot verbetering van onze dienstverlening;
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Beschik je over een hoge dosis enthousiasme;
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Ben je een echte teamplayer;
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Zie jij commerciële kansen bij onze huidige klanten en speel je hier proactief op in;
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Beheers je over uitstekende mondelinge en schriftelijke communicatie vaardigheden in de Nederlandse en Engelse taal;
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Kun je werken met MS Office en weet je met name de weg te vinden in Excel en Powerpoint;
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Ben je Easy to deal with!
Wat je van ons kan verwachten:
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Vrijheid om jezelf te ontwikkelen;
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Afwisselende en zelfstandige baan;
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Een professionele werkomgeving met gedreven en enthousiaste collega’s;
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Goede arbeidsvoorwaarden.
Frequently Asked Questions
What we do?
As a part of Mainfreight, you can expect to be helping some of the world’s largest brands become more competitive and efficient. Being a strategic supply chain partner means Mainfreight helps customers get their products from the manufacturer to the end-user in the smartest, most cost-effective way.
Our business can be broken down into three core areas:
Our business can be broken down into three core areas:
Who we are?
It all started in 1978 with a couple of free-thinking entrepreneurs who didn’t care much for rules. As a start-up they challenged the establishment and always took care of their own. Years later, that rebellion and people-first philosophy is still deeply ingrained in our DNA. In 2011 Mainfreight acquired the business of Wim Bosman Group providing further opportunities to expand Mainfreight's international global network with branches throughout Europe.
We have a 100-year vision, that means every person and every decision we make today will leave an imprint on this company now and for 100 years to come. This long-term vision guides us as a business and determines both our decisions and actions every day.
As we extend our operations across the major trading nations of the world, we continue to stand out for the right reasons. It is our uncompromising quality, agility and unique culture which sets us apart.
We have a 100-year vision, that means every person and every decision we make today will leave an imprint on this company now and for 100 years to come. This long-term vision guides us as a business and determines both our decisions and actions every day.
As we extend our operations across the major trading nations of the world, we continue to stand out for the right reasons. It is our uncompromising quality, agility and unique culture which sets us apart.
What is the working culture like?
At Mainfreight we are a very flat structured organisation. We have open plan offices and management sit in amongst the team. We do not use the “s” word (staff) and refer to everyone as Team – everyone has a part to play in moving Mainfreight forward and meeting our targets and goals.
We believe in working hard but we also have fun and a laugh while we do it. Our team is empowered to make decisions and have a say in how we do things.
We believe in working hard but we also have fun and a laugh while we do it. Our team is empowered to make decisions and have a say in how we do things.
How will my career progress?
Our philosophy is to recruit and ‘grow’ our own people, rather than hire people from other businesses. That is why we invest in and manage the long-term growth and development of our people, right from the start.
Once you have learnt the fundamentals of Mainfreight on the operations floor, you will move into other areas of the business where you will get the right mix of autonomy and support. We believe that smart people can learn the specifics of any role so our focus is on helping you develop personal and professional skills that will allow you take on any role in the business.
We are an ever-changing business and we are constantly reviewing new ways to help our team develop the world-class skills that will lead our business into the future.
Once you have learnt the fundamentals of Mainfreight on the operations floor, you will move into other areas of the business where you will get the right mix of autonomy and support. We believe that smart people can learn the specifics of any role so our focus is on helping you develop personal and professional skills that will allow you take on any role in the business.
We are an ever-changing business and we are constantly reviewing new ways to help our team develop the world-class skills that will lead our business into the future.
What Training and Development do you offer?
We understand that our biggest asset is our people and that our growth as a business is only limited by our ability to grow our own people. Our training and development strategy reflects this with structured induction, training and development. The Mainfreight difference is that we focus on helping you develop the professional and personal strategies, tools and life skills to step into any role in the business, anywhere in the world.
Our ongoing team development programs around the world currently includes:
Our ongoing team development programs around the world currently includes:
- A full induction program
- Learning the business from the operations floor-up
- Structured leadership programmes
- Personal development courses
Melvin Westerveld | Recruiter
T: +31 314 678 361
E: melvin.westerveld@nl.mainfreight.com