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12 March 2021

Carrier representative

Transport | Milan, Italy

Setting ambitious goals, making our aspirations clear and working hard to achieve them. That’s the way we do things around here. 

The quality and success of our global supply chain is measured by the perception our customers have of the service we provide, and relies on the service performance of our people worldwide. It is for this reason that we focus on the development and growth of our own people to build future leaders in our team for tomorrow. 
“Special people, special company” embodies Mainfreight and its unique culture.  We are 8000+ strong global team, but ask our people and they’ll tell you it’s like being part of one big blue-blooded family.

Position summary

  • As a Carrier Representative, you will focus on building, maintaining, and growing a carrier base that will allow us to meet the transportation needs of our customers.
  • You will be responsible for enhancing and increasing the carrier base through customer service, dispatching and booking loads. 
  • There will be a high volume of inbound/outbound calls, tracking of shipments and contacting internal teams to communicate shipment updates.

Job Responsibilities

  • Buy and sell LTL / FTL truck freight 
  • Support the team growth by building and leading the carrier department
  • Placing and receiving telephone calls with the expectation of maintaining solid relationships
  • Tracking shipments with prompt communication to all teams
  • Work in a team environment to meet business needs and implement innovative solutions
  • Understand and be an example of company core values

Who are we looking for?

  • Languages: English must and one of the following languages: French, Polish, Romanian, German.
  • 1-3 years of experience in the LTL truck road transport will be highly valuated
  • Demonstrates an aggressive, positive and commercial attitude
  • Negotiation and interpersonal skills
  • Ability to persuade, prioritize and communicate via telephone and email
  • Ability to deliver exceptional individual results
  • Strong problem solving and decision making abilities
  • Ability to work in a fast-paced environment under pressure
  • Customer service orientated
  • Strong organization skills to manage time and meet frequently changing deadlines

Frequently Asked Questions

What we do?
As a part of Mainfreight, you can expect to be helping some of the world’s largest brands become more competitive and efficient. Being a strategic supply chain partner means Mainfreight helps customers get their products from the manufacturer to the end-user in the smartest, most cost-effective way.

Our business can be broken down into three core areas:
Who we are?
It all started in 1978 with a couple of free-thinking entrepreneurs who didn’t care much for rules. As a start-up they challenged the establishment and always took care of their own. Years later, that rebellion and people-first philosophy is still deeply ingrained in our DNA. In 2011 Mainfreight acquired the business of Wim Bosman Group providing further opportunities to expand Mainfreight's international global network with branches throughout Europe.

We have a 100-year vision, that means every person and every decision we make today will leave an imprint on this company now and for 100 years to come. This long-term vision guides us as a business and determines both our decisions and actions every day.

As we extend our operations across the major trading nations of the world, we continue to stand out for the right reasons. It is our uncompromising quality, agility and unique culture which sets us apart.
What is the working culture like?
We are a very flat structured organisation. We have open plan offices and management sit in amongst the team. We do not use the “s” word (staff) and refer to everyone as Team – everyone has a part to play in moving Mainfreight forward and meeting our targets and goals.

We believe in working hard but we also have fun and a laugh while we do it. Our team is empowered to make decisions and have a say in how we do things.
How will my career progress?
Our philosophy is to recruit and ‘grow’ our own people, rather than hire people from other businesses. That is why we invest in and manage the long-term growth and development of our people, right from the start.

Once you have learnt the fundamentals of Mainfreight on the operations floor, you will move into other areas of the business where you will get the right mix of autonomy and support. We believe that smart people can learn the specifics of any role so our focus is on helping you develop personal and professional skills that will allow you take on any role in the business. 

We are an ever-changing business and we are constantly reviewing new ways to help our team develop the world-class skills that will lead our business into the future.
What Training and Development do you offer?
We understand that our biggest asset is our people and that our growth as a business is only limited by our ability to grow our own people. Our training and development strategy reflects this with structured induction, training and development. The Mainfreight difference is that we focus on helping you develop the professional and personal strategies, tools and life skills to step into any role in the business, anywhere in the world.

Our ongoing team development programs around the world currently includes:
  • A full induction program
  • Learning the business from the operations floor-up
  • Structured leadership programmes
  • Personal development courses

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