- 18 May 2022
Import Customer Service Import Air Freight
Air & Ocean | Amsterdam, Netherlands
Are you a professional, energetic, customer service focussed individual with a DNA for operations and who wants to be a part of an exciting and passionate team in the most dynamic world of airfreight?
ABOUT THE ROLE
With a fantastic opportunity available, we are looking for a highly motivated team member to join our airfreight IMPORT TEAM and support our growing business. To be successful you will need to have a passion for the business and be highly driven to maintain and further improve our customer service excellence. Next to having a great team atmosphere our key focus is on service, quality, scrutinizing costs and optimizing efficiency whilst proudly representing the Mainfreight brand and culture that we are so proud of!
DUTIES & RESPONSBILITIES
Based in our Amsterdam Air freight branch and nearby arguably the most important airport in Europe, this role is all about providing outstanding customer service and operational support to our customers. Your focus will be to take control of import shipments from the time a shipment is confirmed to final delivery and everything in between including liaising with our overseas Mainfreight branches, airfreight carriers, our Mainfreight transport team and making decisions to get cargo moving and delivered in full and on-time.
This is where you come in! We are looking for a person with:
• Excellent presentation;• An attitude and appetite for success;
• A willingness to learn and grow;
• Self-motivation , who is dynamic and confident;
• A genuine interest in supply chain and logistics;
• Competent business knowledge;
• The ability to think strategically and outside the square to problem solve;
• Attention to detail;
• Competency in Dutch and English;
• AND MOST IMPORTANT OF ALL: A Customer is King mindset.
This is an excellent opportunity for anyone who aims to delight the customer, wants to grow their career within our exciting industry, and is ready to join a great team.
Frequently Asked Questions
What we do?
As a part of Mainfreight, you can expect to be helping some of the world’s largest brands become more competitive and efficient. Being a strategic supply chain partner means Mainfreight helps customers get their products from the manufacturer to the end-user in the smartest, most cost-effective way.
Our business can be broken down into three core areas:
Our business can be broken down into three core areas:
Who we are?
It all started in 1978 with a couple of free-thinking entrepreneurs who didn’t care much for rules. As a start-up they challenged the establishment and always took care of their own. Years later, that rebellion and people-first philosophy is still deeply ingrained in our DNA. In 2011 Mainfreight acquired the business of Wim Bosman Group providing further opportunities to expand Mainfreight's international global network with branches throughout Europe.
We have a 100-year vision, that means every person and every decision we make today will leave an imprint on this company now and for 100 years to come. This long-term vision guides us as a business and determines both our decisions and actions every day.
As we extend our operations across the major trading nations of the world, we continue to stand out for the right reasons. It is our uncompromising quality, agility and unique culture which sets us apart.
We have a 100-year vision, that means every person and every decision we make today will leave an imprint on this company now and for 100 years to come. This long-term vision guides us as a business and determines both our decisions and actions every day.
As we extend our operations across the major trading nations of the world, we continue to stand out for the right reasons. It is our uncompromising quality, agility and unique culture which sets us apart.
What is the working culture like?
We are a very flat structured organisation. We have open plan offices and management sit in amongst the team. We do not use the “s” word (staff) and refer to everyone as Team – everyone has a part to play in moving Mainfreight forward and meeting our targets and goals.
We believe in working hard but we also have fun and a laugh while we do it. Our team is empowered to make decisions and have a say in how we do things.
We believe in working hard but we also have fun and a laugh while we do it. Our team is empowered to make decisions and have a say in how we do things.
How will my career progress?
Our philosophy is to recruit and ‘grow’ our own people, rather than hire people from other businesses. That is why we invest in and manage the long-term growth and development of our people, right from the start.
Once you have learnt the fundamentals of Mainfreight on the operations floor, you will move into other areas of the business where you will get the right mix of autonomy and support. We believe that smart people can learn the specifics of any role so our focus is on helping you develop personal and professional skills that will allow you take on any role in the business.
We are an ever-changing business and we are constantly reviewing new ways to help our team develop the world-class skills that will lead our business into the future.
Once you have learnt the fundamentals of Mainfreight on the operations floor, you will move into other areas of the business where you will get the right mix of autonomy and support. We believe that smart people can learn the specifics of any role so our focus is on helping you develop personal and professional skills that will allow you take on any role in the business.
We are an ever-changing business and we are constantly reviewing new ways to help our team develop the world-class skills that will lead our business into the future.
What Training and Development do you offer?
We understand that our biggest asset is our people and that our growth as a business is only limited by our ability to grow our own people. Our training and development strategy reflects this with structured induction, training and development. The Mainfreight difference is that we focus on helping you develop the professional and personal strategies, tools and life skills to step into any role in the business, anywhere in the world.
Our ongoing team development programs around the world currently includes:
Our ongoing team development programs around the world currently includes:
- A full induction program
- Learning the business from the operations floor-up
- Structured leadership programmes
- Personal development courses
Jeroen Geerdink | Branch Manager
T: +31 20 5874 803
E: jeroen.geerdink@nl.mainfreight.com