- 15 June 2021
Operational Key Account Manager
GENK, BELGIUM | TRANSPORT
As an energetic and driven Operational KAM, you
- Develop and maintain in depth knowledge of the customer’s business and associated supply chain requirements;
- Drive operational excellence and improvement with internal and external parties via regular reviews;
- Act as intermediary between Mainfreight organization and customer;
- Proactively work with customers and Mainfreight sales and operational teams in facilitating corrective actions;
- Oversee team activities to ensure SOP compliance for scheduled tasks and responsibilities;
- Act as escalation point for customer for issues, and drive resolution/corrective action.
- Provide root-cause analysis, drive continuous improvement and execution of solutions regionally as well as globally;
- Develop, produce and analyse customer specific reports (business intelligence)
- Facilitate, attend and present customer meetings and QBRs;
- Drive configuration of KPIs to customer in close cooperation with customer service manager;
- Are responsible for maintenance of tariffs, including requesting of, validation of and inclusion of new rate requests.
Yous skills and experience:
- Bachelor or master degree in logistics or related field;
- In depth knowledge of export and import operations, including systems and processes as related to security protocols;
- Seasoned listening skills;
- Good analytical skills;
- Strong verbal and written communication and presentation skills in Dutch and English;
- Good knowledge of French and German;
- Self-starter, disciplined with strong leadership and motivational abilities;
- Highly proficient in MS Office products/ fully computer literate;
- Willingness to travel.
Good reasons to join us:
- The Mainfreight family. Like any family, we challenge and nurture one another. We don’t always agree but we are loyal, committed and honest with each other.
- The chance to develop yourself within a highly dynamic work environment;
- A professional environment with excellent training programs;
- Freedom to take initiative and realize improvements;
- A comprehensive and competitive compensation and benefits package.