0800 Move It

0800 Move It is an initiative developed by the Mainfreight Group to co-ordinate and control returns movements and reverse logistics.

A centralised call centre based at Daily Freight Auckland receives incoming calls and transfers this information into the required documentation. The paperwork is electronically transferred to the appropriate branches for collection of the goods. All requests are monitored to ensure quick return of the goods. Stock reconciliation is simple, as goods have all documentation attached to the freight when received back at the customer’s store.

Key benefits of 0800 Move It:

• Efficient
• Time saving features with an immediate response to pick up request
• Effective stock reconciliation
• Simple
• User friendly with free flowing information
• Controlled
• All consignments are monitored daily
• Constant communication between branch contacts, 0800MOVE IT Operator and our customer
• Tailored
• To suit the specific needs or requirements of our customer
• Structured
• All processes are formalised and documented

With one central call centre we can ensure that freight is returned to you with a number provided by your customer service team authorising such a move.

Transit times for returning freight are reciprocal with a 48 hour window being allowed for pick up anywhere in New Zealand.