The Mainfreight Difference

How does a company which originated in New Zealand carve out a position as a global supply chain logistics provider?

We believe we have developed a style of doing business which is successful not only in New Zealand but also acts as a recipe for success in other countries.

“Special people, Special company” has summed up Mainfreight since our early days and every team member is intensely proud of our company culture.

Mainfreight is built on a 100-year vision. We make all our decisions on the basis that we are going to be here for another 100 years. This view shapes our approach to areas such as recruitment and training of team members, customer and supplier relationships, growth strategies and legal and tax structures.

As a customer of a Mainfreight Group company, you can count on:

• An “anything is possible” attitude
• A commitment to delivering your freight consignments on time and damage-free - and to promptly and honestly resolving issues when they arise
• Reinvestment into our business through people, facilities, equipment and technologies to improve our service.

We have always promoted our people from within, and encouraged an innovative, non-hierarchical and decisive outlook. Our team regard each other as a family and shared mealtimes are a Mainfreight hallmark. At the same time, we are focused on performance—throughout our existence, each branch has reported weekly results, which are posted for all team members to see. Individual responsibility and accountability for quality are reinforced. The measures which are important to our customers—such as error rates—are key performance indicators linked to team members’ bonuses. There are quality boards in all Mainfreight Group branches and each branch receives an internal audit every six months.